Instant messaging is a tool that allows people to establish synchronous communication with each other. Nowadays, most apps offer features like file transfer, video chat, audio chat, offline messaging, offline appearance, and friends list. Instant Messenger started to be popular in the mid-90s and is starting to have more time in people's daily and professional lives every day and a recent study says that there are around 12 billion instant messages sent every day. As the use of instant messaging began to become more popular in people's daily lives, we wanted to investigate people's usage, preferences, and problems with instant messaging. The purpose of this study is to discover users' influences on the use of instant messaging. In the technology acceptance model, key constructs are considered for technology adaptation such as perceived usefulness and perceived ease of use. The first aspect is the use of IM, including the activities people perform with IM, the routines they use, and collaboration. The second aspect concerns people's preferences, including people's perceived benefits of the app, problems they encounter, and how they handle problems. This study uses surveys as an evaluation method. The surveys include a consent form, a demographic information portion, and a question portion. Additionally, surveys created and launched by Surveys are conducted online. There are several studies in which the parameters that affect the use of instant messaging have been studied. This study focuses not only on age and gender, but also on people's usage and preferences. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get the original essayA survey was used to conduct this evaluation. A survey can be defined as a set of questions that an individual is asked to answer. Compared to methods such as ethnography, the data collected in surveys is not as in-depth, but the strength of surveys is the ease of collecting large numbers of responses from a population without geographic boundaries. It is also a great tool for generating statistical estimates and hypotheses. Different types of surveys are actually composed of several research techniques, developed by various disciplines. For example, interviewing began as a tool primarily for psychologists and anthropologists, while sampling had its beginnings in the field of agricultural economics. Survey research does not belong to any particular field and can be used in almost any discipline. In HCI, surveys are a useful tool for analyzing user behavior. Surveys were chosen because of their ease of collecting data from large numbers of users at relatively low cost. Surveys can be used to easily get a very large number of responses very quickly from respondents, regardless of their location. This allows us to very quickly get an opinion on how individuals can interact with technology. Surveys are also very useful for performing statistical analyses. To ensure we have a sufficient number of responses from different subsets of the population.