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Essay / Effective Communication Practices - 1162
Effective Communication PracticesCommunication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of any relationship. There are four main reasons to communicate in business. These are control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication, the sharing of ideas, information, feelings and questions cannot be completed. There is a process of communication and when the process is broken, communication is not effective. In business, it is the responsibility of a manager to understand the communication process, the functions of communications and to minimize the barriers to communication so that there is effective communication. The communication process consists of a sender who is the person who sends the message or idea, the message, that is, what is transmitted by the sender. Then there is coding, coding occurs when the sender puts the intended message into words, symbols or gestures known to both parties. The way the message is transmitted from the sender to the receiver is called the channel. The recipient is the party to whom the sender forwards the message. When the recipient gives feedback to the sender, the communication is considered complete. Feedback is also used to determine the effectiveness of communication. Barriers to effective communication Many factors can hinder the communication process. The most common barriers to communication are filtering, selective perception, information overload, emotions, language, silence, communication apprehension, lying and cultural barriers. In order to overcome communication barriers, it is important to understand their impact.... .. middle of article......sFlanagan, J., Research in Speech Communication (October 24, 1995), Proceedings of the National Academy of Sciences of the United States of America, Vol. 92, no. 22 pp. 9938-9945 Griffin, R. W. (2008). Fundamentals of management. (5th ed.). Boston, MA: Houghton Mifflin Johnson-Sheehan, R. (2010). Technical communication today. (4th ed.). New York, NY: Pearson Education Lucas, R. W. (2009). Customer service skills for success. (4th ed.). New York, NY: McGraw-HillMcConnell, C.R. (2007). The effective healthcare supervisor. (6th ed.). Sudbury, MA: Jones and Bartlett PublishersPhillips,DC, Reviewed by: H. LeRoy Marlow (April 1956) Oral Communication in BusinessIndustrial and Labor Relations Review, Vol. 9, no. 3, The AFL-CIO merger, pp. 503-504 Robbins, SP and Judge, TA (2013). Organizational Behavior, fifteenth addition. Upper Saddle River: Prentice Hall.