Table of ContentsIntroductionBusiness BackgroundOverview of the Need for a Quality Management SystemIntroductionQuality management is important in any business and is crucial for small businesses. There are four main reasons for this (Linton, 2018). First of all, it’s about meeting customer expectations. Without the customer, the company has no reason to exist. They usually provide the specifications of the product they want and the supplier must meet or exceed those specifications. Second, manage a reputation. Quality dictates how the supplier is perceived in the industry. This is how they get regular contracts and keep the business running. Third, meet industry standards. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original EssayAdherence to the standards set by the industry ensures adherence to quality. This is vital as standards are implemented, as failure can result in injury or, even worse, death. Therefore, these standards are formulated due to past mistakes and could potentially save lives. Finally, cost management. Rework and scrapping cost businesses money. Quality management ensures that non-conforming goods or services are minimized or even completely removed. For this research paper, I chose to discuss the implementation of Quality Management System (QMS), specifically the use of SIPOC diagram, by CMN, a precision parts manufacturer for aerospace industry. The SIPOC diagram is an integral part of a Six Sigma define, measure, analyze, improve and control (DMAIC) tool. The diagram is completed during the definition or measurement phase which will answer the following questions (SIPOC): When does the process begin and end: What is the SCOPE? Who is affected by my project – suppliers and customers: Who are STAKEHOLDERS?What are the inputs, outputs and key steps of the process: What could we MEASURE?What is this project working on: How can we COMMUNICATE about the project?Company BackgroundCMN is a small family business that manufactures for the aerospace defense industry. They have been in business for 30 years and are located in Southern California. They have an annual revenue of $10 million with a 7% year-over-year growth rate over the past decade. They offer the following services: Engineering and product design Prototypes and production machined parts Inspection, machining and assembly of fixtures and tools Precision mechanical assemblies Their current clients include Lockheed Martin, Rockwell Collins and NASA. Their staff regularly receives the training necessary to effectively operate the specialized equipment they use to manufacture their products. Additionally, they also manufacture small arms parts for the US military and custom machined parts for motorcycles. CMN currently has a QMS plan in place to meet quality standards and procedures. With the increasing use of Six Sigma for process improvement, the aerospace industry, as a whole, has become more stringent in ensuring that parts produced meet or exceed specifications 99% of the time. CMN is also ISO 9001 compliant due to the nature of the aerospace parts it manufactures. This standard is intended for use by organizations that design, develop or provide products and services for aviation, space and defense; and by organizations ensuring.