At present, the total number of Internet users in the country is estimated at 9 lakh. However, it is expected to increase exponentially to 90 lakh in 2003. Only about 1% of Internet users did online banking in 1998. This figure increased to 16.7%. in March 2000. The growth potential is therefore immense. Other incentives offered by banks discourage customers from visiting physical branches and are therefore “addicted” to the convenience of armchair banking. The ease of accessing their accounts from anywhere in the world using a home computer with Internet access is particularly fascinating for wealthy Indians and non-resident individuals who have multiple bank accounts. Internet banking: Internet technology has changed the way financial services are provided and, through the banking industry, has achieved continuous innovations - particularly in the area of ​​communications and information technology - which have ultimately led to the emergence of the idea of ​​what we call “online banking”. The Internet is a way to retain existing customers and attract others to the bank. This paper-based online bank is defined as “an Internet portal, through which customers can use different types of banking services ranging from paying bills to making investments” (Pikkarainen et al., 2004). Compared to the traditional approach, online banking is a simple, inexpensive way to conduct banking transactions, edit personalized information, and buy and sell goods and services from anywhere and at any time. moment. Despite the many benefits of this service for the bank and its customers, it remains a double-edged sword and is not used by all customers, due to the increased distance between the bank and customers, they may feel a lack of trust and... . middle of paper ......s online banking: The account can be accessed from any internet-enabled device worldwide. It's faster than traditional banking services. Transactions can be completed in seconds. It's a lower cost. Zero costs of stamps or envelopes, ATM fees, maintenance fees, without receiving monthly paper statements. Online banking offers email alerts to notify customers of unauthorized activity. Disadvantages of online banking:• Customers are not comfortable with browsing the web and may have difficulty while using online banking. • Online security risks are always present. Hacking and phishing emails pose serious threats to online banking. • Customers rely on a seamless ISP to conduct their online banking. • Changing banks can be more hassle online than in person. • He must have basic knowledge of computers and the Internet. • Trend of cyber fraud .