The consumer can purchase a service contract to use the service, but he does not own the service he received from the company. The company should strive to satisfy the customer on the service it provides. What are the main functions of operations management in service industries? The primary function of operations management in service industries is to satisfy customer needs; there are several important differences between the two types of operations (Saylor, n.d.). Some of the functions that service industry businesses should consider are operations planning, business processes, facilities, capacity planning, operations management, inventory planning and control. We'll break down the categories below and what each one would concern