The airline industry, being the fastest means of transportation, plays a vital role in the Nigerian economy in multiple dimensions. As noted by Jacobson (2004), air operations have several dimensions, namely: first, they enhance globalization and increase economic cooperation among nations. Then, it facilitates the international circulation of goods, services and factors of production. Third, it creates its impact by directly providing employment opportunities and indirectly by creating opportunities for the travel and hospitality sector of an economy. “Jobs in hotels, resorts, restaurants, and car rental agencies, to name just a small part of the economy, depend to varying degrees on the health of the airline industry” ( Jacobson 2004). Last but not least, the airline industry impacts other sectors such as manufacturing and tourism. The advent of technological advancement and globalization have revolutionized the workplace and the global economy, respectively. This has rapidly transformed the global economy, which continually shapes the modus operandi of globalized trade liberalization. Hence, there is a critical need to diagnose and examine the issues and challenges in deploying the use of computerized platforms as tools in the workplace to improve performance and productivity respectively. Therefore, investing in attracting, retaining, developing and motivating competent employees could stimulate organizational growth to achieve competitive advantage and facilitate business survival. However, the computerized reservation system has become an obstacle rather than furthering the goals and objectives of the organization. It is therefore one of the banes of airline operators in less developed countries...... middle of paper...... promotes revenue improvement and also improves administrative operations of airlines. Therefore, one of the justifications of information technology is that it ensures that information is regularly disseminated in order to conform to openness and better knowledge and use of information management respectively. The proliferation of the Internet, as the primary means of communication and infrastructure for airline operator activities and commercial transactions, has generated a wide range of strategic implications for the aviation industry in general as well as for the transportation and transportation industries. tourism in particular (Li-Hua and Khalil, 2006). Additionally, review of computerized booking would raise awareness on the need for technology enabling availability of information, cashless transactions, minimal contact with prospective passengers, etc...