Table of Contents Firefighter Personnel Management 3TechnologyCommunication SkillsPractical SkillsConflict management is the process of noting and handling problems effectively, sensibly, and fairly without impartiality. Since conflicts in a business are a normal phenomenon in the workplace, it is important to have an expert who understands conflicts and knows how to resolve them. Conflict plays a vital role in today's organizational marketplace, which is why people compete to show how valuable they are to an organization (Carrillo-Castrillo and Onieva, 2014). However, through my own personal experience, I have understood how to identify and resolve conflicts fairly, effectively and wisely. Resolving a conflict issue can be tricky to manage. For example, how an employee responds to and resolves conflict will enhance or limit the success of the employee and the organization. There are different methods to use to resolve conflicts. They include methods of avoidance, collaboration, competition, accommodation and compromise. Additionally, from my personal experiences, these methods provide the best structure for resolving conflicts. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get the original essay Complaint refers to an individual's wrong or dissatisfaction with a particular thing or problem. The complaint can also be described as the description of a person's problem aimed at immediately finding a solution before reaching the stage where the person no longer knows how to proceed. The point of complaints is to keep a person or organization informed of how they may have gone wrong. Regardless of the type of business, receiving employee complaints is essential for the company to achieve its goal if it is not properly addressed. It is important that a person knows how to respond to a complaint of dissatisfaction. Additionally, there are various ways to resolve a complaint problem (Hemamalinie, Jeyaarthi, & Ramajeyam, 2014). The way to solve the problem of complaining is to listen to their problem, empathize with them about their situation, and ask the complaining person how they want the situation resolved. Additionally, developing and executing a plan to address the person's complaint, along with appropriate follow-up to ensure the complaint is satisfied, is also a way to resolve a complaint issue. Resolving a complaint problem contributes to the satisfaction of the complaint, which leads to the development and growth of an organization. It is never easy for a person to admit their mistake. Learning from mistakes is a crucial step in learning, improving and growing. An individual can only learn from their mistakes by accepting them so that they can be corrected and by being more careful not to repeat them, because mistakes can be costly. Admitting a mistake creates a space for learning by shifting a person's focus from blame to understanding (Carrillo-Castrillo and Onieva, 2014). However, for various reasons, accepting a mistake can be difficult for a person. For example, community members believe that as an individual, if you fail at something, it shows that the person is a failure. This explains the behavior of some high school students. There are three steps to take for a person to learn from their mistakes: place themselves in situations where they can make interesting mistakes, have confidence in themselves to make them.