New Century Health ClinicOffice System Design Preliminary Report Charles Webb Introduction New Century Health Clinic, a traditional medical care facility located in Fullerton, California, is seeking ways to supporting its operations with information A technology that will also enable future growth. With a patient base of 3,500 patients working for 275 separate companies, proper patient record keeping is a high priority. Along with this is the fast and efficient processing of insurance forms as New Century Health Clinic currently accepts 34 different insurance policies. In addition to patient records and insurance, all aspects of clinic operations, including office payroll, tax filings and employee profit distribution, will be considered. Through this preliminary report, different information systems will be evaluated, including electronic data interchange, vertical and horizontal systems, as well as the use of the Internet. Say no to plagiarism. Get a Custom Essay on “Why Violent Video Games Should Not Be Banned”?Get Original Essay Clinic Staff Organization Chart Duties and Responsibilities While everyone employed at the New Century Health Clinic is involved to some extent Title In administering patient records, processing insurance, and processing appointments, several staff members have unique responsibilities. For example, Carla Herrera's main responsibility is to keep the clinic and administrative offices stocked and organized with supplies. Tax reporting and office payroll, including distribution of profits to employees, is the responsibility of Fred Brown. Lisa Sung's primary responsibility is customer service, including scheduling appointments, making courtesy calls to remind patients of appointments, and preparing daily lists of those appointments. All six administrative employees are involved in the preparation of month-end patient statements.Proposed Information Systems Assessment New Century Health Clinic, by its very nature, is the definition of multitasking. As noted above, employees have very distinct responsibilities but also contribute to the common tasks performed by everyone. For this reason, an electronic data interchange (EDI) would be suitable for this business. With as many insurance companies as New Century deals with, the clinic would be able to exchange information quickly and efficiently. Inventory levels can be quickly checked and maintained using information from supplier systems. New or returning patients could also have their medical histories transferred by doctors with EDI. Since New Century Health Clinic has a narrow orientation, a vertical system would be preferred over a horizontal system. Since vertical systems are designed to meet the unique requirements of specific industries, New Century may be better served by application software aimed at the medical industry. New Century's location, near a newly constructed shopping center in a busy area, has the potential to accommodate more patients. Although a horizontal system can be customized to meet a company's needs, New Century's growth may occur too quickly for a horizontal system to accommodate. Using the Internet is beneficial for almost every business, and New Century Health Clinic is not a solution. different. In additionFrom giving current and potential patients information about the clinic itself, the site could easily offer potentially greater benefits. Information on the qualifications of medical staff or new techniques offered by the clinic could be presented. An FAQ could be used, answering basic healthcare questions. Patients may be able to view their billing statements or a general health record. Email could be used to remind patients of their appointments or allow them to schedule appointments. The Internet's potential for the New Century is only limited by the imagination of the people who implement it. NEW CENTURY HEALTH CLINIC OfficeCharles Webb COM 320 System Design Introduction As an IT professional, New Century Health Clinic came to me hoping to modernize their office practices. The main goal here is to provide an IT solution that will not only meet their current goals but will also keep pace with any potential growth within the business. By implementing a complete solution, from installation to training, the transition to a modernized workplace will be efficient, complete and cost-effective. Above all, a complete understanding of the business processes involved in the operation of New Century Health Clinic is required. . From redundant tasks to those specific to practice. A complete understanding of departments, processes, users and the cross-talk that does or does not occur within these elements is only possible through direct contact. By interviewing administrative employees separately and as a group, I hope to find the elements that they believe will improve process flows. Employee input is crucial in the design phase, as they are the ones who will ultimately need to use the system. What the employee feels they need, the end goal of the system, is what I'm ultimately looking for. As such, all employee suggestions will be received openly and given equal weight. System Demand Summary Currently, all operational processes within New Century Health Systems are performed by hand or with minimal automation. Six members of administrative staff handle most of the work, each with specific tasks. New Century currently accepts insurance benefits from 34 companies and has 3,500 patients from 275 employers. Under this proposal, all administrative functions will be computerized. All of the following components are offered for New Century Health Clinic.*For rapid exchange of information with all supporting insurance companies, an electronic data interchange will form the basis of the system.*Such as billing transactions and supplier supply constitute a large part of the administrative processes, a transaction processing system will be implemented.*A user productivity system will also be implemented to facilitate rapid and efficient communication between all staff of the New Century Health Clinic.Results Scope of the project: The scope of the project is to fully integrate the administrative functions of the New Century Health Clinic within an information system. Constraints: All administrative staff must have the ability to process patient files, appointments and insurance from their respective workstations. All administrative staff must also have the ability to prepare end-of-month patient statements from their respective workstations. Operational feasibility: As..