This pharmacist does a very good advice job. She uses good facial expressions when she smiles when talking to the patient. She maintains silly eye contact at all times, while paying attention to the patient's medical records on the computer. She does not continually look at the patient; therefore, the patient does not feel uncomfortable or frightened. By varying facial expressions, the patient understands that the pharmacist understands her problems. Nodding is also a sign that she understands what the patient is talking about. There was a moment when the pharmacist laughed, it had a relaxing effect on the patient. Physical appearance is also part of nonverbal communication. The pharmacist in this video looks professional, which indicates the sincerity of the pharmacist. Conversely, there are certain points that the pharmacist should improve. There were a few instances where the pharmacist had no expression on her face. This could make the patient understand that she is not interested in counseling. When the patient mentions stopping the education due to muscle pain, the pharmacist responds by saying "Oh, I'm sorry to hear that." But his responses are not accompanied by empathetic expressions on his face. It was as if she was confirming the message verbally but disconfirming it non-verbally. This