Stating waiting in today's society is countercultural. Consumers want it and they want it now. Waiting 5 minutes in any queue is unacceptable and causes friction among most people and banks are no exception. Many companies have adopted a queuing mechanism to facilitate consumer demand. Often, individuals are surprised to have to wait in line even when there are systems in place to make the process easier. “Queuing theory deals with issues related to queuing or waiting” (Beasley, 2018). Queues are always the result of limited resources. A fast food chain will implement a system like this to meet consumer demand in the face of lack of supply (of workers). Even supermarkets implement such queuing systems. For example, Publix supermarkets here in Florida have a queue policy where no more than two people must wait in line or an associate must open another register. Queuing makes individuals feel confident, boosts morale, and gives organizations a competitive advantage over those that lack implementation. DR (2014) describes first come, first served as one of the queuing structure models. This is a typical system that we learned even in elementary school. Redemptive when that kid cut you in line and you said, “behind the line, buddy.” It was a questioning system developed from a very young age and we didn't even know it. Even today, we want to be served and every restaurant implements this concept. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get the original essay. Benefits of Queuing Queuing has many benefits, many of which are intangible but are realized. We've all had a less than euphoric experience while waiting in line. I recently went to Disney World. I wouldn't recommend going if waiting is something you have a problem with. Lines can last anywhere from 10 minutes to an hour depending on the ride or attraction. Often, waiting in line, whether at a doctor's office, at a supermarket, at Disney World, or even at a car wash, can increase stress levels and increase irritability. Understanding the queue is a primary function of operations management. In a case like that of the big bank, having a single queue through which users could occupy the vacant counter would be a good plan. Among the 5 cashiers available, two are allocated for a single transaction and the remaining three would be allocated to the three cashiers at 60% if users make multiple transactions. The two cashiers allocated to users take almost 90 seconds for each cashier, for which the cashier has to wait for more than a minute. As for the remaining three counters, each user takes 4 minutes to complete the transaction, for which line users have to wait more than a minute and a half. As the queue is 1, a lot of time is wasted for users queuing. In this case, by providing one cashier for a single transaction user and the other four cashiers for multiple transactions, the single transaction user would have to wait in line for more time than the multiple transaction users. Since 60% of users make multiple transactions, each user can.