There are three general types of influence tactics (REF Yukl p190):1. Impression management tactics – these tactics aim to influence people to like the agent (e.g., sympathy) or to have a favorable evaluation of the agent (e.g., self-promotion). These tactics can be used by leaders to influence their followers and vice versa.2. Political tactics – these are used to influence organizational decisions or to obtain benefits for an individual or group. Examples include influencing a meeting agenda to include your issues, influencing decision makers' use of criteria that will bias decisions in your favor, selecting decision makers who will promote and defend your interests. 3. Proactive tactics – these tactics have immediate goals, such as getting the target person to perform a new task or changing procedures used for an ongoing task. There are many types of proactive tactics (see table).Influence OutcomesFor influence attempts involving a single target person, there are three distinct outcomes:1. Commitment – ​​when the target person makes a great effort to carry out the request or implement the decision