Zappos is an online shoe retailer that focuses on fast delivery, great quality, and providing customers with the best possible value. Zappos focuses on customer service, but that also means they care a lot about their own employees. Their hiring evaluation is not based on education, but rather on whether you are a good fit for the company. Their culture is the most important thing and they strive to make their employees feel at home and surrounded by family. It's not about working in a simply fun or relaxing environment, it's about a company that listens carefully to the wishes and concerns of its employees. Before Zappos could reach the level of offering consulting to other companies, it had to evolve internally. The development and training of their employees has become one of their core values ​​that they have pursued over the years. ZapposU became a concept whose goal was to ensure the development of employees' soft skills and leadership qualities. Little did they know that their colleagues would be delighted with the idea and soon other courses followed. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essay As the company grew, it decided to continue training its employees by adding more courses. It is not just individuals, but even teams can also apply for team building training. This whole idea was happening because Zappos wanted to create this value internally. How is this done? Zappos did not want to bring in outsiders to come in and train its employees for its own company. Instead, they worked hard and created an incredible program. The reason they opted for such an idea is the belief that no one knows their employees better than them. Training must be compatible with the company culture to be provided. Even though participant ratings have dropped, Zappos still believes there is still room for development and learning. Even though there are mandatory training courses, the company wants its employees to view them as a new learning experience and not just another thing to do. The company offers an online portal that an employee can use at any time. to find information on the content or training. Zappos firmly believes that if you (as a company) are dedicated to your employees, their feelings, their education, and their well-being, not only will you thrive, but your employees will be there to catch you when you fall. When I was researching Zappos, I found it quite different from other company cultures I've seen. They all have the same idea, putting your employees first, but they rarely implement the strategy correctly. One of the things that caught my attention is the fact that they don't hire based on your education. It's amazing that you can start at the bottom and end up in a high position thanks to the company's training and development program. Not only do their employees feel a sense of belonging, but they also know that a bright future awaits them if they work hard to achieve it and show that they are worth it. This is a huge motivation not only for people who have not completed higher education, but also for students who do not want to work in the field of their education. Being one of those people, I can understandwhy anyone would be excited about this type of workplace. Zappos even holds meetings with managers of certain departments to see what employees are facing and how to improve it. What makes them one of the top rated companies to work for is a sense of belonging, which I mentioned before. Let me elaborate; people who work for companies who listen and go above and beyond in everything. By everything, I mean working relationships, productivity and workload. 2018 is the year when workers need six hours to do the job well, pets make them feel comfortable at work, and the people around you are one of the reasons you want keep your current position. In my opinion, Zappos has recognized the values ​​that are not only valued, but considered important, and implemented them into their work culture. Their employees can work in the office they created from scratch, take breaks while they play video games, and where you're hired since your coworkers want to drink beer with you after work. The company has recognized how beneficial these trainings can be. , that's why they created a plan to make life easier for others. Zappos has created four different programs where they help other companies, departments, and individuals excel in their field of work and have a happy workforce. They believe the key is inside the company and you just need to find a way to lock yourself in, which is why they decided to help. They offer a three-day culture camp where businesses learn how to shape your business and create your own culture when you have one. It is not only important to create values, but you must also integrate these values ​​into the daily life of your company in order to create your culture. A perfect candidate means a perfect fit; they cover the topics of hiring and training a new candidate. Customer service is one of the most important things in the Zappos business, others may not, but they will definitely learn to recognize what is. Employees are the jewels of the company, managers must recognize the potential benefits, threats, brilliant ideas and the fact that your people should be your number one. Zappos also creates value by inviting other people (attendees) to dinners, fun meetings, events. Sometimes businesses need a reminder of what should be valued or sought after within your company. Zappos offers its keynote speakers for such events to help other companies find their own culture, value and philosophy by sharing theirs. Another benefit is that businesses will benefit from experienced speakers and presentation topics that can be customized to your preferences. In this program, Zappos opens its world of customer service and its importance to others. They host live phone calls with customers, explain how WOW guides them to word-of-mouth marketing, provide you with tips on quality assurance, and teach you the importance of finding your own path. Values ​​are an important part of any business and Zappos helps you find and implement them in your services. Businesses can also learn what customer service training looks like and how you can help the customer and your business with empathy and connection. Zappos also includes Q&A sessions and you will be able to learn and advise during the.