According to Hyde (2004), performance management is a group of guidelines used to refine productivity, manage workplace behavior, train and develop staff and regularly provide positive feedback. A good employee performance management system includes components that simultaneously help employers achieve their goals and maintain employee satisfaction. Performance management allows a business to identify strategic objectives and measure/manage performance against these objectives. It contains a set of integrated and systematic management methods that deal with financial and operational activities. Researchers have said for years that a strategy of laying people off in many cases doesn't work, and can even backfire, in times of crisis. The situation in the American airline industry after the September 11 terrorist attacks was an almost unprecedented crisis. At American, there is a common understanding that everyone must take responsibility for their own actions. Employees are therefore expected to immediately report any activity suspected of being illegal or unethical. They have implemented several confidential options for making reports, including anonymous channels. All managers and supervisors are responsible for the conduct of any employee who reports to them and hold them accountable if they fail to take reasonable steps to prevent and detect unethical or illegal behavior. They are prepared to act quickly by taking appropriate corrective action in response to substantiated allegations. Recruitment and selection is a practice that companies use to acquire and hire employees. This process should not be taken lightly and should include important elements to ensure that companies comply with internal policies as well as...... middle of paper ......recruiting students pursuing degrees graduate and undergraduate studies. Additionally, they work at many colleges from coast to coast. AA participates in national diversity conferences to source talent, promote our brand and provide leadership opportunities for their employees. American Airlines considers college applicants for a range of professional positions critical to their company's success. American Airlines and American Eagle diversity initiatives. A dedicated diversity strategy organization leads the development of diversity priorities and goals and works with operational leadership to implement forward-thinking initiatives. Strong partnerships with national and local advocacy organizations that promote equality and advancement of underrepresented groups. Award-Winning Diversity Initiatives Highlight American Airlines' Inclusive Culture and Focus on Diversity.