Recruitment and selection: The field of information technology and customer servicesLetter of transmittalThe purpose of this research is to discover opportunities for real career in a particular field. The focus was on creating the application file for this particular job. The application file plays a very important role in the recruitment and selection process. It helps to present yourself as the best person for the organization. The application file includes an application letter, a curriculum vitae and the follow-up letter addressed to employers. The aim of this report is to guide the target audience i.e. students about the career opportunities they can have in the future. Table of Contents Cover Letter 2 Summary 4 Introduction 5 Recruitment Process 6 Conclusion 7 Summary This research aimed to explore career opportunities in the field of Information Technology and Customer Service. It explains in detail the steps and procedures to follow to make yourself visible in the recruitment and selection process. The research was based on secondary data analysis, i.e. job offers were analyzed and the application package was designed accordingly. The result showed that for any candidate, the first step is to find a good job opportunity and then enter the organization's recruitment pool through a well-written application letter and resume. After the interview, it is important to follow up so that the employer recognizes the serious attitude of the candidate. IntroductionRecruitment and selection are two important, different and interrelated steps that help you get a job in an organization. Both processes involve, among other things, short......medium......t paper. From the above analysis, it can be concluded that for the job in IT and customer service, it is important to have both education and work experience from good universities and reputed organizations respectively. Along with this, an individual's personality, skills and knowledge regarding the job and the organization have a great influence on the employer. The better prepared and well equipped an individual is, the greater are their chances of being recognized and entering the organization.BibliographyDavid, AD and Stephen, PR (2005). Fundamentals of human resources management. India: Replika Ress Pvt. Ltd. Gary, D. (2001). Human resources management. Florida International University. TechRepublic. (2014, 04/24). Top 10 American university programs in computer science. Retrieved from bit: http://www.bit.vt.edu/careers/TechRepublicITProgramsReview-Final.pdf