The main objective of this research is to analyze, study and explore the impacts of transformational leadership styles on satisfaction at work in WNS Global Services. WNS is the second best BPO company in Sri Lanka and is a fast growing company in the sector. WNS Global is a global business process management company headquartered in Mumbai, India. It has more than 32,000 professionals spread across 42 branches around the world. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essay A leadership style is the way a leader obtains direction, implements new goals, and encourages subordinates. The development of an organization will heavily depend on these leadership styles and management decisions. There are many different leadership styles proposed by various authors. Transactional leaders focus their leadership on motivating their followers through a system of rewards and penalties or punishments. Transactional leaders who focus on increasing the efficiency of established routines and processes. They are more concerned with following existing rules than making changes to the organization. A transformational leader is a type of person in which the leader is not limited by the perception of his followers. The main objective is to work to change or transform the needs of its subscribers and to reorient their thinking. Leaders who follow the transformational leadership style will challenge and inspire their employees with a sense of determination and enthusiasm. (Forbes, 2017) The general objective of this research is to identify the impacts of transformational leadership and transactional leadership on the job satisfaction of the WNS workforce. The current situation at WNS requires that employees can be more dedicated to work with better leadership and leadership styles. While employees seem less dedicated and isolated due to lack of communication, demotivating and unstructured environment due to ineffective leadership, which also resulted in less speed, absenteeism and employee turnover. Keep in mind: This is just a sample.Get a custom paper now written by our expert writers.Get a custom essayThis report aims to cover research methodology which includes philosophy and methods including samples of information and information collection. This thesis will also cover the resources that will be used to access the organization's information. Ineffective leadership styles could be the cause of a less dedicated workforce at WNS. Even though neglecting to correct the problem would result in higher employee turnover, the organization could also lose its market position and intensity and even lead to its liquidation. Therefore, by adapting to the transformational leadership style at WNS, it will further contribute to better employee engagement more than transactional leadership due to positive attributes that enable employees to work in a better environment..