This year, Las Vegas-based retailer Zappos is doing something few companies globally have had the courage to do and takes a risk with the future of the company based on the trust they have in their employees to make decisions. They reorganize their entire internal structure in order to implement a system called holacracy. In this system, there will be no managers or job titles when it comes to internal operations, and the traditional corporate hierarchy will be replaced by a series of autonomous, overlapping "circles." As a result, many more employees have the authority to make the decisions they need to fulfill their responsibilities without having to ask permission from managers who may not be as familiar with the intricacies of the issue. This seemingly chaotic approach has proven effective in some small organizations, but has never been attempted on this scale. Zappos was founded in 1999 and in 2009, Amazon bought it for 1.2 billion. This rapid growth is why this organization's leaders work so hard to maintain the unique culture its 1,500 employees enjoy. Experiencing this culture is the key to understanding why the company would take such a risk with its operations. There's something special about working at Zappos and it's worth keeping. They are relentless in their approach to providing exceptional customer service and satisfaction. To this end, they want employees to be happy in their jobs and do everything in their power to stifle the rigid lifestyle that is prevalent in other companies. There are jungle plants hanging from the ceilings, employee desks are covered in trinkets and personal decorations, executives are official...... middle of paper...... a high level of collaboration internal between sectors which would not normally be frequent cut. This gives employees a different perspective on the company as a whole and makes them feel like they all play a role in shaping the company's future. While it's not a measurable business statistic, it absolutely plays a role in employee morale. Which any experienced manager will tell you means more motivation and better results. For now, it's still unclear how Zappos will adapt to its new structure, since only 10% of the company has fully implemented it. However, they hope that the full switchover will be completed by the end of the year. The unprecedented scale of this effort has captured the attention of business leaders around the world, who will continue to anxiously watch as the first chapter of large-scale holacracy unfolds...