Optimize face-to-face care for people seeking hope and resolution. The daily challenge is to optimize and design an environment to improve the safety and quality of care, while reducing the cost of outpatient care (Larsen and Diamond, 2014). An ideal health care delivery system has several attributes. The Mayo Clinic wants to improve. First, information continuity: Patients receive clinically relevant information that is available to all providers at the point of care and to care for the patient through the electronic health record system. Second, care coordination and transition: Patient care is coordinated across multiple providers and transitions between care settings are actively managed. Third, system accountability: clear responsibility for the totality of patient care, group this attribute with care coordination, since one supports the other. Fourth, continuous innovation: The system continually innovates and learns to improve the quality value and patient experience of healthcare delivery and satisfaction. Finally, easy access to appropriate care: Patients have easy access to appropriate care and information at any time, there are multiple entry points into the system, and providers are culturally competent and sensitive to patient needs (Mayo Clinic,