This brainstorming assignment will focus on a complex communication scenario regarding a patient who has refused to engage in all aspects of their care . The importance of effective communication and teamwork in providing patient-centered care will be addressed and how this can influence the individual's engagement once a therapeutic relationship is established. It is a requirement of the NMC that all nurses must use excellent communication and interpersonal skills and therapeutic principles. supporting patient-centred care and engaging in caring professional relationships (Nursing and Midwifery Council (NMC) 2010). In this particular scenario, the nursing staff was faced with a difficult-to-engage individual, which posed challenges in determining whether their lack of engagement was having a detrimental effect on their health. The service user had a questionable diagnosis of borderline personality disorder and spent the majority of his time in his room and refused to interact with staff and peers on the service. He refused to attend ward visits and did not want to see other members of the multidisciplinary team. This made it difficult for nurses to monitor his mental state while respecting his wish to be left alone. Although observation can provide crucial information to nurses during the decision-making process (Heron 2001), it is also necessary to intervene and try to build a therapeutic relationship with the individual in order to understand and respond to their social, spiritual and psychological needs. To address this issue and increase service user engagement with the nursing team, staff followed the psychological framework of the humanist model to promote relationship-centered care. Humanistic psychology embodies ...... middle of article ...... effectively communicated to other members of the multidisciplinary team. It is important that critical information is communicated effectively as it is an essential part of risk management. Likewise, effective and thorough handovers are essential to nursing practice in terms of continuity and quality of patient care. An example of poor communication or missing information contributes to a number of patient safety incidents (British Medical Association, 2004). Nursing staff on the ward carried out a verbal and written handover at the end of the shift to the new team, to ensure that vital information regarding the patient's wellbeing was passed on, as research suggests that a typed sheet with a verbal transfer gives the results. with minimal data loss, which is therefore likely to reduce patient safety incidents and improve patient-centered care (Pothier et al.. 2013).