Tele2 general customer conditionsArticle 1General provisions1.1. These general conditions, Tele2 doo (“Conditions”) govern the relationship between Tele2 doo of Zagreb, Vukovarska ulica 269/d (“Tele2”) as a provider of public communication services using the radio frequency spectrum for the public network of mobile communications, for which Tele2 has obtained a concession or other authorization in accordance with the applicable regulations ("Tele2 network), and the applicant for the establishment of a post-paid and pre-paid user account (hereinafter collectively referred to as "Customers"). All relations between Tele2 and customers which are not specifically regulated by these general conditions will be governed by all applicable and currently in force legislation of the Republic of Croatia.1.2 These general conditions as well as the customer establishment request form for the use of Tele2 services (“Application”), which is attached to these General Conditions, constitutes the Customer Agreement.1.3. Within these General Conditions, certain terms have the following meaning: Tele2 Services: all commercial public communication services provided by Tele2 to natural or legal persons. Customer: the applicant to open a customer account, or any legal or natural person. person who has entered into a customer contract with Tele2 in order to use Tele 2 services in the Tele2 network. For the purposes of these Terms and Conditions, in order to address certain matters, a Tele2 prepaid user will also be defined as a customer. Prepaid user: a user of the GSM telephone communication service provided by Tele2..... . middle of paper...... the expiration date of the prepaid account, the prepaid user can renew the Tele2 prepaid account with a voucher in the next 180 days. After the expiration of this period, the Tele2 prepaid account, SIM card and number of the Customer will be deactivated, about which Tele 2 will inform the prepaid user several days before the expiration of the extended period of validity of the voucher. .3.2. In the event of expiration of a voucher or termination of the Customer Agreement, prepaid users are entitled to a refund or compensation for the unused amount in their user account.3.3. In the event of termination of the Customer Agreement, if a prepaid user requests a refund or compensation for the unused amount, the prepaid user is required to present an invoice for the purchase of the voucher, SIM card, PUK number. , the voucher and an identity document.