There are many procedures in place which have been developed to enable health and social care providers and services. In my working environment we follow operational and local policies and procedures to ensure we meet our regulatory requirements as a registered care home. I have highlighted below the regulatory requirements that I have implemented in my workplace. The welcome pack used to welcome individuals to the service contains the following information: “If you are unhappy with the care and treatment you have received, you have the right:; file a complaint, investigate the complaint; and receive a complete and rapid response. Say no to plagiarism. Get a tailor-made essay on 'Why violent video games should not be banned'?Get the original essay The law states that all health and social care services must have a procedure in place to deal with complaints effectively. Within the Customer Feedback Policy, which highlights how we receive and respond to complaints, is a flowchart that gives specific information on what the process entails and the time frame by which each step of the process will be completed. In our first response to receiving a complaint, a copy of the organization chart will be included. A copy of the complaints procedure is available from members of staff upon request or is accessible in the common room. This is also discussed, as previously noted, regularly at service user meetings to encourage individuals to be more open in their concerns or complaints. A complaint can be made by many means, for example by email, telephone, letter, in person. If a complaint is received by telephone, a transcript of the complaint will be made available to the complainant. Keep in mind: this is just a sample. Get a personalized document now from our expert writers. Get a Custom Essay When handling a complaint, it is good practice to have a notetaker take notes during any meeting to ensure records are accurate. It is also important to make sure that you and the complainant clearly understand what was said and what needs to be addressed. We recognize that filing a complaint can be difficult and stressful. This is why we inform individuals of their right to support through an attorney or someone they feel comfortable with. One of the most important things to me as a registered manager is that service users and their families are not afraid to approach me or raise concerns with me. It is equally important that service users feel at home and comfortable in the service, because if this is not the case we are not meeting our standards of care..