-
Essay / Overview of Conflict Management in the Workplace
IntroductionMany times, conflict arises in the communication of one or two people. Many people have viewed conflicts as instances involving furious anger in a communication process. However, conflict is a misinterpretation of an individual's words or values (Huan and Yazdanifard, 2012). Conflict can also be caused by an organization's limited resources (Riaz & Junaid, 2010). Conflict can also arise due to poor communication or the use of an inappropriate communication channel for the transmission of information between the parties involved. Conflict management involves different styles of conflict management, including avoidance style, forcing style, passive-aggressive style, accommodating style, collaborative style, and compromise style. Workplace conflicts come in two different types: task conflict, which focuses on the approaches used to resolve the problem, and blame conflict which has aspects of blaming and never results in conflict. element of problem solving between conflicting parties. In the perception of many individuals, relationship conflict is negative.Workplace ConflictAccording to Riaz and Junaid (2010), there are four levels of conflict evaluation: intragroup, intergroup, intrapersonal and interpersonal. Sources of intrapersonal conflict include inappropriate demands on one's abilities, goal incongruity, and misallocation. Misassignments occur in cases where an employee is given a task for which they do not have the appropriate skills, knowledge, commitment or aptitude. The employee is faced with an overloaded qualitative role, which leads to role conflict. The employee is unable to meet the specified capacity even if he works within his capabilities, which leads to a quantitative problem...... middle of paper ...... psychology. 14(2). 101-117. O’Rourke, J. and Collins, S. (2008). Managing conflicts and relationships in the workplace. New York: Cengage Learning. Maravelas, A. (2008). How to reduce conflict and stress in the workplace. New York: ReadHowYouWant.com Gramberg, B. (2006). Managing conflict in the workplace. Leichardt: Federation Press Myatta, M. (2012). % Keys to managing conflict in the workplace. Retrieved May 4, 2014 from http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/Riaz, M. & Junaid, F. ( 2011). Types, sources, costs and consequences of workplace conflicts. Asian Journal of Management Research. 2(1), 600-611. Williams, M. (2010). Conflict management in the workplace. London: acas.Huan, L. & Yazdanifard, R. (2012). The differences between conflict management styles and conflict resolution in the workplace. Journal of Business and Entrepreneurship. 1(1), 141-155.