This article defines emotional quotient (EQ) and emotional intelligence (EI) and differentiates between the two terms often used interchangeably in articles to be synonyms for emotional intelligence. Businesses benefited greatly when employees used soft skills such as emotional intelligence, demonstrated a positive disposition, and were able to work in healthier, more productive work environments. These skills were developed through self-awareness, self-management, social awareness and management of social relationships. The four elements were described in the Competency-Based Model by Daniel Goleman and Richard Boyatzis. Not all employees had the same level or maturity of emotional intelligence. Identifying, developing and implementing the EQ skill set was required from employees for increased productivity and overall benefits to the organization such as harmony in the work environment with increased productivity increased and better teamwork due to the improved problem-solving abilities developed by EI. IntelligenceEmotional intelligence (EI) was conceived in 1983, when Howard Gardner, a Harvard psychologist, published a new theory debunking conventional IQ theory as too narrow to describe human intelligence. He recognized that success in life depended on many criteria of intelligence and expanded the two academic intelligence categories of IQ (verbal and mathematical/logical) into a broader base to include visual/spatial, kinesthetic and the artistic. He then added the final two personal varieties which became the revolutionary new concept of emotional intelligence (EI): intrapersonal and interpersonal intelligence (Guss, 2005). People with intrapersonal intelligence know themselves, middle of paper, emotional intelligence of ......ne. Retrieved from http://www.eqi.org/contact.htmKnowledge@Wharton. (April 18, 2007). Managing emotions at work: do positive and negative attitudes stimulate performance? Retrieved from http://knowledge.wharton.upenn.edu/article/managing-emotions-in-the-workplace-do-positive-and-negative-attitudes-drive-performance/ Neal, B. (May 15, 2013). Handle difficult situations with emotional intelligence. Retrieved from www.astd.orgNowack, K. (nd). Emotional intelligence: defining and understanding fashion. T&D Magazine, retrieved from http://www.ASTD.orgRichardson, D. (2013). A simple guide to help you achieve a more effective style. Retrieved from http://eqi.org/eidefs.htmSegal, J. and Smith, M. (March 2013). Emotional intelligence (EQ): five key skills for developing emotional intelligence. Retrieved from http://www.helpguide.org/metnal/eq5