Waiting is often an unavoidable occurrence in many contexts. People generally stay online when demand or a service exceeds its availability. Sometimes, customers wait a few minutes, hours, days or even months to receive the ordered service (Bruner, 2017). Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original EssayWaiting time basically controls customer review. Although the concept of waiting for services or goods seems to come in many different forms, in general, customers view waiting as a negative construct (Kumar, 2013). Waiting in line for services can often have a negative effect and creates a negative perception of the company in question (Qureshi et al., 2013). There are classes of clients in the system, and even if they are all in the queue, the server is the one who chooses when to start the service (Zhao and Lian, 2010). However, despite the great multiplicity of methods available to influence customer satisfaction, it is certainly not a simple exercise to carry out. An organization may not be able to have full control over the queuing process or queue. Furthermore, reducing the objective waiting time might not influence the customer's subjective interpretation of waiting for services (Stanoeva, 2015). Many studies highlight the importance of awareness of queues and waiting situations. Customer impatience has been discussed in the queuing literature primarily in the context of customers abandoning the queue due to either a previously experienced long wait or an anticipated long wait at the queue. arrival (Ismael, 2014). Queues have become a symbol of incompetence for organizations. Universities also face the same kind of problems. Regardless of queue duration management, some of the factors responsible for long queues or delays in providing service are lack of passion and dedication to work on the part of the overload available staff, and lack of staff, etc. This puts staff under stress and tension, and therefore tends to discard a student without thorough investigation, which often leads to dissatisfaction (Qureshi et al., 2013). This article is based on the understanding that most of these difficulties can be managed by using a queuing model to determine queue performance. Queue management systems are now the effective instrument in several sectors to manage the flow of customers. Establishing queuing systems involves waiting for your numbers to be displayed or called on the digital screen (Almario, 2016). Student and career services centers are one of the busiest departments in any educational institution. Most of the students are busy with their busy academic studies. program and struggle to spend hours in line outside a student services or organizational office. The explanation provides students with the flexibility and ease of accessing these amenities without any hassle. Systems designed specifically for universities and colleges give students and staff the ability to easily manage all student-staff connections, via self-service kiosks (“Student and Career Services Centers” 2014). In universities and colleges, touch screen self-service kiosks are now becoming very popular. The reason for their.