A. Overview of the Problem Online banking is a service that many modern banks offer today and over time more and more people are using this service (Anonymous, 2010) because of the convenience and convenience payment transactions (Lanham, 2008). directly from their home instead of going to a real bank (Ponemon, 2005). However, as the number of credit cards used to make transactions over the Internet increases, so does the number of people falling victim to fraud and phishing scams aimed at obtaining their private information (Unknown, 2010). Using this information, phishers make electronic transfers from the “stolen” bank account to their own (Sullivan, 2004). Research by the UK Cards Association shows that “fraud losses on UK credit and debit cards totaled £440 million in 2009, with a total decline of £440 million in 2009. 28% compared to the previous year. But the number of phishing attacks increased by 16% over the same period. (Anonymous, 2010). This shows that phishers and fraudsters are changing their targets from online banking systems to individuals (Bachelor, 2010). Indeed, stealing a user's personal information is much easier than hacking a bank account. The problem with these electronic frauds is that once the money is stolen, it virtually disappears (Sullivan, 2004), making its recovery very complex. The IT Context of the Problem Phishing scams are a type of fraud (commonly called scamming) that involves the collection of personal credit card information from online users using deceptive techniques. The most common type of phishing scam involves sending personal emails and messages that imitate a known bank or company (Wilson, 2005). The phishing process has 5 main steps. The f...... middle of paper ......are must be purchased and installed separately. Works Cited BBC NEWS. Anonymous publisher. March 10, 2010. BBC. April 1, 2011. MSNBC. Bob Sullivan. December 14, 2004. MSNBC. April 1, 2011. Guardian. Lisa Baccalaureate. 10 March 2010. Guardian News and Media Limited. April 1, 2011. PCWorld. Linda Rosencrance. May 12, 2006. PCWorld Communications, Inc. April 1, 2011. Howstuffworks. Tracy V. Wilson. 2005. Howstuffworks, Inc. May 1, 2011. Wikipedia. April 29, 2011. Wikimedia Foundation, Inc. May 1 2011.