Good hospitality service does not mean simply greeting guests with a smile or a simple “thank you” and “please” , it goes way beyond that. Additionally, satisfied customers look for a memorable experience and dynamic service. Or we can say that excellent customer service is of vital importance in all businesses, especially in the hospitality sector. Every business needs to satisfy its customers, but in the hospitality industry, keeping customers engaged is vitally important for the business to grow and prosper. Good customer service is one of the keys to success in any business, but it is particularly important in the hospitality industry, where guests are looking for staff to help make their stay as relaxing and comfortable as possible. Many factors affect the success of hospitality businesses. However, among them, I believe that human resources are the key that will determine success and properly motivating staff is essential to overcome difficulties and create real value for guests. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essay As Richard Branson, founder of the Virgin Group controlling over 400 companies, quoted, “Train people well enough to leave, treat them. well enough that they don’t want to do it” and “If you take care of your staff, they will take care of your customers.” It's that simple. “Depending on the objective of the course, students must develop an understanding of the principles of managing a tourism or hospitality business and human resources related to staff motivation are one of the main focuses. If employers do not focus on treating and motivating their employees, it will create major problems for the business because their staff is not willing to provide customers with the services promised by the companies. If management cannot find the solution, it means they have failed in running the business itself. I believe that learning how to motivate staff to provide exceptional service would greatly help me in my future career in the hospitality industry since I would have my own personal perspective on how to motivate my employees. I would show my appreciation and encouragement to my employees through different ways of offering financial incentives based on their performance. It’s easier said than done to answer the question “who are the best employees of the month/year?” » is not an easy task and determining incentive rates for high-performing employees is a much more difficult challenge. Providing incentives and financial rewards to my employees is an act that can boost the morale of talented and successful people. However, I would need to work with the management team to establish a system to track performance and measure the productivity of every employee in the company. When it comes to motivation, it’s not just financial rewards that matter. Work stress could be eliminated by a bright smile from the manager, which can have an impact on the employees. It is ideal to create a friendly working environment where everyone can work together and feel comfortable without discrimination. And it is sure that employees feel motivated when they know that they are appreciated by others for doing their best every day at work. I also encourage employees to participate in company events giving them the opportunity to give something back..