This strategy involves the contribution of all employees of the organization, since the main objective of this approach is a goal of zero defects and continuous improvement, which can be achieved. whether employees work and communicate together. To support this, Hashmi (n/d) then defines TQM as a philosophy that integrates various departments in an organization that include finance, marketing, customer service, human resources, design, engineering, production, etc. in order to respond to customers. satisfaction and the objectives of the organization. He goes on to state that although TQM was only used in manufacturing, it has evolved over time and is now applied as a management tool that can be used in different sectors of an organization. In other words, TQM has become a tool that is very adaptable and varies, (Hashmi,