Mystery audit; A form of participant observation in the ERAJ Directorate. Martin Leonard, Teaching Assistant, Indian Institute of Management - TiruchirappalliIntroduction: Mystery auditing, a form of participant observation, followed by researchers, to act as client or participant observers to evaluate the actual process and procedures of management and employee behavior in the service sector.” According to HAROLD KOONTZ, “Management is an art of getting things done through and with people in formally organized groups. » According to FW TAYLOR, “Management is an art of knowing what to do, when to do and seeing that it is done in the best and cheapest way”. According to the above management gurus, Mystery Auditing meets the principles of management aspects. Because mystery auditing helps top-level management understand the areas that will be improved through participant observation method (mystery auditing). This mystery audit would assess the current state of the employee's behavior and knowledge for the specified position. According to Henri Fayol's 14 ma...