Depending on the individual or situation, an effective leader must be able to adapt their leadership approach (MindTools, 2013). Hersey and Blanchard distinguished between the levels of maturity that can be engaged in situational leadership; tell, sell, participate and delegate (MindTools, 2013). Sue validates this understanding with the change mentioned previously. A new team member still has a lot to learn at first. In this case, Sue switches from storytelling style to selling style to be able to provide helpful instructions and monitor their work. Having the appropriate level of support and guidance helps move from participation to delegation, which depends on the task Sue assigns to the team.