Prevost's commitment to quality and excellencePrevost is as committed as possible to product quality and excellence and strives to be the leading supplier of the most advanced and premium quality luxury coach chassis and shells. in the industry. Prévost's commitment to quality begins in the manufacturing process, when each piece of steel frame is held in place by a zero-tolerance jig until the welding process is complete. There are other companies on the market that make alternative hulls and chassis, but by not using a zero tolerance jig like Prevost, they are actually producing substandard products with imperfections and slight variations. It seems that using a zero tolerance jig is common sense for any manufacturer, but this is not always the case and this is where Prevost excels, because using a zero tolerance jig allows Prevost to manufacture impeccable chassis time and time again. Prévost continues its quest for quality and excellence by paying as much detail to the rest of the construction as to the perfect welding of the steel frame. The Volvo group owns Prévost and its main objective is to have the highest quality in the industry. its suppliers must meet rigorous quality standards. The main objective of parts suppliers Prévost and Volvo is to manufacture parts with a failure or defect rate of no more than ten parts per million (Volvo Group, 2014). These same parts manufacturers must also offer accurate delivery and be able to deliver parts on time at least 98% of the time (Volvo Group, 2014). These are quite high standards for manufacturers and those who are not able to meet these high standards and requirements will be replaced. Part defects and order delivery delays can be costly...... middle of paper .......shtmlBusiness Dictionary. (2014). Differentiation. Retrieved from. http://www.businessdictionary.com/definition/differentiation.htmlCoaches Quarters. (2014). Prevost the ultimate class. Retrieved from. http://www.coachquarters.com/downloads/coach_brochure.pdfISO. (2014). ISO 9001:2000 quality management systems. Retrieved from. http://www.iso.org Kokemuller, N. (2014). Chrono. The downside of excess inventory. Retrieved from. http://smallbusiness.chron.com/disadvantage-excess-inventory-22812.html Prévost. (2014). The value of heritage. Retrieved from. http://motorhome.prevostcar.com/heritage/history Smartcorp. (2014). Prevost Parts. http://www.smartcorp.com/pdf/PrevostParts_Article.pdfVolvo Group. (2014). Suppliers. Our requirements. Retrieved from. http://www.volvogroup.com/suppliers/global/en-gb/supplierselection/ourrequirements/Pages/requirements.aspx