Communication is what unites employees to form a strong workforce. In most jobs, employees will need to communicate regularly with their colleagues to ensure that they are up to date with their progress and aware of the organization's current objectives and goals. Communication can take different forms. Verbal communication occurs when people talk to each other physically, including face-to-face or on the telephone. Nonverbal communication includes body language and hand gestures and is most useful when used in conjunction with verbal communication to attract attention or emphasize points. Written communication includes emails and letters which are best used for formal communication. Poor communication between employees could create confusion when uninformed or uninformed employees fail to do what is asked. Poor communication could also have a negative impact on customers. For example, poor email support could harm the organization's public reputation and decrease