This situation irritated customers.b. Rejection of Scripts for insurance payment. Payment organizations wanted to control their costs with the help of lengthy rules regarding medications, refill times and cash collection conditions, which really complicated the work of pharmacy employees and therefore prolonged the waiting time for renewal. At the same time, customers may not be sufficiently sensitive to these rules and requirements for payment through an insurance company. Until the pickup came to the customer for the prescriptions, the customer was made aware by the store employees of the situation, which was beyond their anticipation.c. Problem with sudden shutdown of the HARD. The incorrect feeding of the customer's data was due to errors written in the scripts, a DUR that stores the customer's prescription record generated false results. Because of these incorrect subscriptions, pharmacy employees had to consult with each doctor individually to resolve this issue, which would take longer to make progress. However, customers did not expect, or even possess, such