According to Pep Boys (2015), a third concept known as Express Service Parts allows Pep Boys to sell automobile parts to the professional installer. This concept began in the mid-1990s (Boys, The Pep Boys - Manny, Moe & Jack SWOT Analysis, 2015). Therefore, with this third concept, Pep Boys is able to keep up with and exceed its competitors' customer service standards. Stakeholder values ​​revolve around a culture of fair play and honest business relationships in the day-to-day running of the company. The stakeholders include: Ichan Enterprises, which owns a large portion of Pep Boys' inventory, the inventory holders, as well as the supply warehouses that restock Pep Boys with auto parts (Schaefer,