3.0 APPROACH THE PROBLEM AS AN OPPORTUNITYThere are a few definitions of this problem. In this GST case, consumers should view the problem at hand as an opportunity for improvement. To view a problem as an opportunity, consumers should try to think outside the box. As an American aviation industry weekly writes: “We need to step back and see if the solutions to our problems lie outside the box.” (Aviation Week & Space Technology, July 1975). For the government in power, it is essential that it continues to recognize, inform or educate people or consumers on solutions that they believe can resolve concerns and fears. The government and relevant agencies while introducing GST must be creative and be available to consumers for any questions or clarifications at all times. As Gerard J. Puccio (2014), president of the International Center for the Study of Creativity at Buffalo State Collage, argues, “The reality is that to survive in a rapidly changing world, you have to be creative. »3.1 Elimination of Sales and Services Tax (SST)The aim of the GST is to replace the current Sales and Services Tax (SST). The Sales Tax was introduced on 29 February 1972. It is a single-tier consumption tax levied, charged and paid on products manufactured in Malaysia and imported. Sales tax is normally charged at 5% or 10%. On the other hand, the Service Tax was introduced on 1 March 1975 as a single-stage consumption tax, levied, charged and paid on specific services supplied by a taxable person in Malaysia at a rate flat rate of 5% on service tax. They do not know that they pay up to 15% tax on goods and services because it is a double taxation system. Once GST is implemented, the rat... middle of paper ......o makes rational choices, spends prudently and reports unethical traders to the authorities. The Ministry of Domestic Trade, Cooperatives and Consumer Affairs will strengthen its enforcement efforts through the Price Control and Anti-Profiting Act 2011. In the worst case scenario, consumers need to know who to contact, such as the Anti-Corruption Commission of Malaysia. (MACC), the Royal Malaysian Police (RMP), the Royal Malaysian Customs (RMC), the Road Transport Department of Malaysia, the Immigration Department of Malaysia, the Securities Department of Malaysia and the Companies Commission of Malaysia. Malaysia to report any concerns regarding corrupt practices or inappropriate conduct in business. relationships. They should be exposed to information such as the Malaysian Whistleblower Protection Act 2010 which protects the whistleblower or person who reveals any corruption or misconduct..