My form of communication involved a typed calendar with scheduled activities for the month, phone calls, text messages. Phone calls with information and reminders were made. Before engaging in any type of communication, I had to think about how I was going to relay each message effectively taking into account the following factors: who the message is intended for; what could be their state of mind at the moment, my communication objective, what points I wanted to address. Whenever I communicated and depended on who my recipient was, I had to communicate in a way that best served the recipient's interests. I also had to remember to show respect for each person or group in the content and context of my messages. (Pétrie, Pat,