As an advocate for the Social Security Administration (SSA), I would like to suggest the following proposition for your consideration and potential action. The SSA, one of America's leading organizations serving the public, is experiencing a series of crises. The agency operates under a top-down system of authority. Although at first glance this may seem like the best method for managing such a large entity, it actually creates a leadership problem within the administration. The top-down structure of the bureaucracy is problematic because the organization's leadership changes once a new president takes office, creating a burden on the agency's ability to achieve specific goals. Another problem facing the agency is a reduction in budget and staffing, while experiencing an increase in the number of cases. The reduction in budget and staffing results in a backlog in files of greater importance. The agency's task is to "achieve an ambitious agenda" and overcome the challenges facing the agency, in order to fully meet the needs and expectations of the American people (Cropf 11). Issues Needed by Social Security Administration Issues related to top-down bureaucracy and improper budgeting need improvement. Based on these assertions, I propose the options for creating performance measures that will establish effective leadership within management work, citizen participation will eradicate the top-down system by which the agency currently operates and will instead form a system bottom-up, and finally improvise budgeting through the creation of an e-government that will facilitate the decision-making process for proper budgeting. Performance measurement Lack of leadership in administration leads...... middle of paper ...... conflict." Journal of Public Administration, Research and Theory 1.2 (1991): 240-43. Web. Parmenter, David. KPIs for Government and Nonprofit Agencies: Implementing Winning KPIs: John Wiley & Sons, 2012. Print.Peter F. Peter on the Management Profession. Boston, MA: Harvard Business School, 1998. Print. Thompson, James R. “The Double Potentials of Performance Measurement: The Case of Social Security Administration and Management,” 23.3 (2000): 267- 81. Web..White, Clyde R. “Local Participation in Social Security Administration.” Public Administration Review 5.2 (1945): 141-47.. .